REFUND & CANCELLATION POLICY
1. PURPOSE
This Policy applies to professional services purchased from Garnier DM LLC.
Because our digital marketing and consulting projects may require strategy, research, planning, account setup, creative preparation, personnel scheduling, and reservation of professional capacity, refund eligibility depends on the stage and circumstances of the project.
This Policy should be read with our Terms of Service and any proposal, invoice, service agreement, or SOW. If a signed project-specific agreement expressly contains different refund terms, that agreement controls to the extent of the conflict.
2. REQUESTING A CANCELLATION OR REFUND
Requests must be submitted in writing to support@garnierdm.com.
Please include the Client's name, business name if applicable, invoice or transaction reference if available, the service or project involved, the reason for the request, and relevant supporting information.
3. CANCELLATION BEFORE WORK BEGINS
If a Client cancels before substantive work begins and before non-refundable third-party costs are incurred, the Client may request a refund of professional service fees paid for cancelled work.
We may deduct non-refundable third-party costs, fees for separately completed preliminary services, and other amounts expressly made non-refundable in a signed project agreement.
A consultation, audit, discovery session, research activity, strategy session, account review, project setup, or planning activity may constitute the beginning of work.
4. CANCELLATION AFTER WORK BEGINS
If a Client cancels after substantive work begins, Garnier DM LLC will review the project status.
Where a refund is appropriate, the refund will generally be based on the unearned portion of professional service fees after accounting for work completed, time reasonably spent, deliverables prepared or provided, strategy or research completed, project setup, professional capacity reserved, approved third-party expenses, and other non-refundable amounts under the project agreement.
Completed work is non-refundable. A Client's decision not to use a completed deliverable does not, by itself, make completed work refundable.
5. COMPLETED PROJECTS
Fees for completed services and completed project milestones are non-refundable, except where required by applicable law or agreed otherwise in writing.
A project or milestone may be considered completed when the agreed service or deliverable has been materially performed or delivered.
6. RETAINERS AND RECURRING SERVICES
For recurring or retainer services, cancellation terms may be stated in the applicable SOW or service agreement.
Unless a written agreement states otherwise, a Client may request cancellation of future recurring services before the next billing period.
Fees for a billing period in which services have already begun are not automatically refundable. Cancellation does not eliminate payment obligations for services already performed or approved expenses already incurred.
7. DEPOSITS AND ADVANCE PAYMENTS
A proposal or SOW may require a deposit or advance payment and should identify whether it is refundable, partially refundable, or non-refundable.
If a project document does not expressly characterize an advance payment as non-refundable, we will evaluate a cancellation request based on work performed, capacity reserved, approved expenses, and applicable law.
8. THIRD-PARTY COSTS AND ADVERTISING SPEND
Payments made to or incurred for third parties are generally non-refundable by Garnier DM LLC once committed or incurred.
Examples include advertising spend, platform fees, software subscriptions, hosting or domain charges, licensed media, printing, production costs, and approved external vendor expenses.
Amounts paid directly to a third party are governed by that third party's policies.
9. CLIENT DELAYS
A Client's delay, inactivity, or failure to provide requested materials, approvals, access, or feedback does not automatically entitle the Client to a refund.
If a project is materially delayed by the Client, we may pause and reschedule remaining work based on availability.
10. DISSATISFACTION AND RESULTS
We encourage Clients to promptly communicate service concerns.
Marketing services do not guarantee specific sales, leads, search rankings, advertising performance, social media growth, or financial results.
Failure to achieve a desired marketing or financial outcome does not, by itself, create a right to a refund. Requests based on alleged non-performance will be evaluated by reviewing the agreed scope and whether services were materially performed.
11. CEO MANAGEMENT COURSES
Unless different course-specific terms are clearly disclosed before purchase, a Client or participant may request a full refund for a CEO Management Course by submitting a written cancellation request at least seven calendar days before the scheduled course start date.
If a written cancellation request is received fewer than seven calendar days before the scheduled course start date, the Client or participant may be eligible for a refund of 50% of the course fee.
After a course has started, or after digital course materials or access to substantive course content have been provided, course fees are non-refundable except where required by applicable law or expressly agreed by Garnier DM LLC in writing.
If Garnier DM LLC cancels a CEO Management Course and does not provide a reasonable rescheduled date or agreed alternative, amounts paid directly to Garnier DM LLC for the cancelled course will be refunded.
A participant's failure to attend, complete, or use a course does not automatically create a right to a refund.
12. DUPLICATE OR INCORRECT CHARGES
If you believe you were charged twice or charged an incorrect amount, contact support@garnierdm.com promptly. We will review available transaction and invoice records and correct a verified billing error.
13. UNAUTHORIZED TRANSACTIONS
If you believe a payment method was used without authorization, contact your financial institution as appropriate and notify us promptly. We may cooperate with payment processors and financial institutions in reviewing suspected unauthorized activity.
14. REFUND REVIEW PROCESS
We generally aim to acknowledge a complete refund request within five business days.
The time required for a decision may depend on project complexity, transaction records, project documentation, third-party costs, and whether additional information is needed.
Submitting a request does not guarantee approval.
15. REFUND METHOD AND TIMING
Approved refunds will generally be returned to the original payment method when reasonably available and appropriate.
After a refund is initiated, posting time depends on the payment processor, card network, bank, and payment method. Garnier DM LLC does not control a financial institution's posting time.
16. PAYMENT DISPUTES
We encourage Clients to contact us before initiating a payment dispute so we can review the transaction and project records.
Nothing in this Policy limits a non-waivable right under applicable law or payment network rules.
We may provide relevant transaction and project documentation to a payment processor or financial institution when responding to a dispute.
17. CHANGES AND CONTACT
We may update this Policy. The current version will be posted on the Website with the "Last Updated" date.
Garnier DM LLC
1055 N Logan St, Apt 901 Denver, Colorado 80203 United States
Email: support@garnierdm.com
Phone: 720-978-5602
Website: https://garnier.us.com
This Policy applies to professional services purchased from Garnier DM LLC.
Because our digital marketing and consulting projects may require strategy, research, planning, account setup, creative preparation, personnel scheduling, and reservation of professional capacity, refund eligibility depends on the stage and circumstances of the project.
This Policy should be read with our Terms of Service and any proposal, invoice, service agreement, or SOW. If a signed project-specific agreement expressly contains different refund terms, that agreement controls to the extent of the conflict.
2. REQUESTING A CANCELLATION OR REFUND
Requests must be submitted in writing to support@garnierdm.com.
Please include the Client's name, business name if applicable, invoice or transaction reference if available, the service or project involved, the reason for the request, and relevant supporting information.
3. CANCELLATION BEFORE WORK BEGINS
If a Client cancels before substantive work begins and before non-refundable third-party costs are incurred, the Client may request a refund of professional service fees paid for cancelled work.
We may deduct non-refundable third-party costs, fees for separately completed preliminary services, and other amounts expressly made non-refundable in a signed project agreement.
A consultation, audit, discovery session, research activity, strategy session, account review, project setup, or planning activity may constitute the beginning of work.
4. CANCELLATION AFTER WORK BEGINS
If a Client cancels after substantive work begins, Garnier DM LLC will review the project status.
Where a refund is appropriate, the refund will generally be based on the unearned portion of professional service fees after accounting for work completed, time reasonably spent, deliverables prepared or provided, strategy or research completed, project setup, professional capacity reserved, approved third-party expenses, and other non-refundable amounts under the project agreement.
Completed work is non-refundable. A Client's decision not to use a completed deliverable does not, by itself, make completed work refundable.
5. COMPLETED PROJECTS
Fees for completed services and completed project milestones are non-refundable, except where required by applicable law or agreed otherwise in writing.
A project or milestone may be considered completed when the agreed service or deliverable has been materially performed or delivered.
6. RETAINERS AND RECURRING SERVICES
For recurring or retainer services, cancellation terms may be stated in the applicable SOW or service agreement.
Unless a written agreement states otherwise, a Client may request cancellation of future recurring services before the next billing period.
Fees for a billing period in which services have already begun are not automatically refundable. Cancellation does not eliminate payment obligations for services already performed or approved expenses already incurred.
7. DEPOSITS AND ADVANCE PAYMENTS
A proposal or SOW may require a deposit or advance payment and should identify whether it is refundable, partially refundable, or non-refundable.
If a project document does not expressly characterize an advance payment as non-refundable, we will evaluate a cancellation request based on work performed, capacity reserved, approved expenses, and applicable law.
8. THIRD-PARTY COSTS AND ADVERTISING SPEND
Payments made to or incurred for third parties are generally non-refundable by Garnier DM LLC once committed or incurred.
Examples include advertising spend, platform fees, software subscriptions, hosting or domain charges, licensed media, printing, production costs, and approved external vendor expenses.
Amounts paid directly to a third party are governed by that third party's policies.
9. CLIENT DELAYS
A Client's delay, inactivity, or failure to provide requested materials, approvals, access, or feedback does not automatically entitle the Client to a refund.
If a project is materially delayed by the Client, we may pause and reschedule remaining work based on availability.
10. DISSATISFACTION AND RESULTS
We encourage Clients to promptly communicate service concerns.
Marketing services do not guarantee specific sales, leads, search rankings, advertising performance, social media growth, or financial results.
Failure to achieve a desired marketing or financial outcome does not, by itself, create a right to a refund. Requests based on alleged non-performance will be evaluated by reviewing the agreed scope and whether services were materially performed.
11. CEO MANAGEMENT COURSES
Unless different course-specific terms are clearly disclosed before purchase, a Client or participant may request a full refund for a CEO Management Course by submitting a written cancellation request at least seven calendar days before the scheduled course start date.
If a written cancellation request is received fewer than seven calendar days before the scheduled course start date, the Client or participant may be eligible for a refund of 50% of the course fee.
After a course has started, or after digital course materials or access to substantive course content have been provided, course fees are non-refundable except where required by applicable law or expressly agreed by Garnier DM LLC in writing.
If Garnier DM LLC cancels a CEO Management Course and does not provide a reasonable rescheduled date or agreed alternative, amounts paid directly to Garnier DM LLC for the cancelled course will be refunded.
A participant's failure to attend, complete, or use a course does not automatically create a right to a refund.
12. DUPLICATE OR INCORRECT CHARGES
If you believe you were charged twice or charged an incorrect amount, contact support@garnierdm.com promptly. We will review available transaction and invoice records and correct a verified billing error.
13. UNAUTHORIZED TRANSACTIONS
If you believe a payment method was used without authorization, contact your financial institution as appropriate and notify us promptly. We may cooperate with payment processors and financial institutions in reviewing suspected unauthorized activity.
14. REFUND REVIEW PROCESS
We generally aim to acknowledge a complete refund request within five business days.
The time required for a decision may depend on project complexity, transaction records, project documentation, third-party costs, and whether additional information is needed.
Submitting a request does not guarantee approval.
15. REFUND METHOD AND TIMING
Approved refunds will generally be returned to the original payment method when reasonably available and appropriate.
After a refund is initiated, posting time depends on the payment processor, card network, bank, and payment method. Garnier DM LLC does not control a financial institution's posting time.
16. PAYMENT DISPUTES
We encourage Clients to contact us before initiating a payment dispute so we can review the transaction and project records.
Nothing in this Policy limits a non-waivable right under applicable law or payment network rules.
We may provide relevant transaction and project documentation to a payment processor or financial institution when responding to a dispute.
17. CHANGES AND CONTACT
We may update this Policy. The current version will be posted on the Website with the "Last Updated" date.
Garnier DM LLC
1055 N Logan St, Apt 901 Denver, Colorado 80203 United States
Email: support@garnierdm.com
Phone: 720-978-5602
Website: https://garnier.us.com
